Privacy policy
Privacy Policy
Last updated: 22 August 2025
This Privacy Policy describes how Globaltic Ltd (“Globaltic”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit, interact with, or make a purchase from globaltic.co.uk (the “Site”).
We are committed to protecting your privacy and handling your personal information fairly, transparently, and in accordance with applicable data protection laws, including the UK GDPR, the EU GDPR, and, where applicable, the CCPA.
1. Collecting Personal Information
We collect the following categories of personal information to provide and improve our services:
Device Information
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Examples: Browser version, IP address, time zone, cookie identifiers, pages/products viewed, search terms, site interactions.
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Purpose: To ensure the Site functions properly, perform analytics, and optimise user experience.
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Source: Automatically collected via cookies, pixels, tags, and log files.
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Disclosure: Shared with Shopify and analytics/advertising providers (Google, Meta).
Order Information
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Examples: Name, billing/shipping address, payment details, email address, phone number.
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Purpose: To process and deliver your orders, provide invoices, detect fraud, communicate with you, and manage returns.
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Source: Provided directly by you.
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Disclosure: Shared with Shopify (store host), DHL (delivery partner), Cin7 (inventory/order management), and payment processors.
Business Enquiries / Wholesale Leads
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Examples: Name, job title, business name, business address, email address, phone number.
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Purpose: To respond to wholesale/retail partnership enquiries, manage B2B relationships, and provide product information.
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Source: Provided directly by you via contact/wholesale forms.
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Disclosure: Stored and processed in Kommo CRM.
Marketing & Communications
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Examples: Email address, communication preferences.
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Purpose: To send updates, offers, and content that may interest you.
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Source: With your consent, via newsletter sign-ups or order opt-in.
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Disclosure: Processed using Mailchimp and Shopify Email.
2. Minors
Our Site is not intended for children. We do not knowingly collect personal information from individuals under the age of 16. If you believe your child has provided us with personal data, please contact us at info@globaltic.co.uk and we will delete it.
3. Sharing Personal Information
We share your personal information only when necessary:
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Shopify – to power our online store. Shopify Privacy Policy
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DHL – to deliver orders safely and provide tracking.
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Cin7 Core – to manage inventory and order processing.
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Kommo CRM – to handle B2B/wholesale leads and communications.
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Mailchimp / Shopify Email – to manage marketing communications.
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Google & Meta – for analytics, retargeting, and advertising.
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Legal requests – to comply with applicable laws or protect our rights.
We do not sell your personal data.
4. Behavioural Advertising
We use your information to provide relevant marketing through Google Ads and Meta (Facebook/Instagram) Ads.
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Learn more: How online advertising works.
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Opt out:
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You can also opt out via the Digital Advertising Alliance opt-out portal.
5. Using Personal Information
We use your personal information to:
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Process and fulfil orders.
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Provide shipping, returns, and customer support.
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Communicate about new products, promotions, and events (with your consent).
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Analyse and improve our services and website performance.
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Detect and prevent fraud.
6. Lawful Basis for Processing
If you are based in the UK or EEA, we process your personal data under the following lawful bases:
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Consent – for marketing subscriptions.
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Contract – to fulfil purchases and wholesale enquiries.
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Legal obligations – to comply with tax, fraud, and accounting laws.
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Legitimate interests – to improve our services and advertising, provided your rights are not overridden.
7. Retention
We retain personal information for as long as necessary to provide services, or as required by law. Order information is retained for legal, tax, and accounting obligations. Wholesale/B2B enquiry data may be stored as long as our relationship continues.
8. Your Rights
If you are a UK or EEA resident, you have the right to:
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Access the personal data we hold about you.
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Request correction, update, or deletion of your data.
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Restrict or object to certain processing activities.
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Withdraw consent for marketing at any time.
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Data portability (receive a copy in a structured format).
To exercise these rights, email us at support@globaltic.co.uk.
If you are a California resident, you have similar rights under the CCPA.
You may also lodge a complaint with the ICO (UK) or your local supervisory authority.
9. Cookies
We use cookies to:
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Enable checkout and store functions.
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Remember user preferences.
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Improve analytics and advertising performance.
You can manage cookies in your browser settings. Please note: blocking cookies may impact Site functionality.
Full details on cookies are available in Shopify’s cookie policy.
10. Do Not Track
We do not alter data collection practices when a Do Not Track signal is detected, as there is no industry consensus on how to respond.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory updates. Please check back periodically for the latest version.
12. Contact Us
For any questions or to exercise your rights, please contact us at:
📧 support@globaltic.co.uk
📍 Globaltic Ltd, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
If you are dissatisfied with our response, you may file a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/.