Shipping policy
How quickly will my order arrive? We dispatch all orders the next working day, and delivery usually takes 2–3 working days from the order date. Deliveries to remote areas and Northern Ireland may take an extra day. Need it urgently for a weekend BBQ? We can arrange Saturday or Sunday delivery — just get in touch at support@globaltic.co.uk and we'll sort it out.
How much does delivery cost? Delivery is free on all orders over £49.90 to England, Scotland and Wales.
For smaller orders, shipping is calculated based on the weight of your order. Depending on your location and parcel size, you may be offered a choice of courier at checkout. Starting rates per box (up to 20 kg) for England, Scotland and Wales:
- DPD — from £4.90
- APC — from £5.90
Final delivery costs are shown at checkout before you pay.
Please note, items from our Extras and Deli categories are shipped separately and may incur additional delivery charges.
Do you deliver across the UK? Yes — we deliver to England, Scotland, Wales and Northern Ireland. Northern Ireland orders are sent by DPD from £14.70 per box (up to 20 kg), and the free-delivery threshold does not apply there. At the moment, we don't deliver individual orders to the Channel Islands or the Isle of Man.
Can I collect my order? Yes. Choose "Pick up" at checkout to collect from our warehouse at Midland Sheds, Carnforth, LA5 9RE. Orders are usually ready within an hour, and we'll let you know when yours is ready to collect.
Do you ship to the EU? Yes — we deliver to Austria, Belgium, France, Germany, Italy, Luxembourg, the Netherlands and Spain, usually in 5–8 working days. Shipping rates are calculated by weight at checkout: add your items to the basket and enter your delivery address to see the options. Orders over 100 kg receive a freight quote.
Do you ship outside Europe? We ship to the US, Canada and other countries on request. Please email support@globaltic.co.uk with your address and the products you need, and we'll send you a quote before you order.
For wholesale and pallet enquiries outside the UK, please contact sales@globaltic.co.uk — we already work with partners across Europe and can advise the best option for you.
How can I track my order? As soon as your order is dispatched, you'll receive an email and text with tracking details. You can follow your delivery in real time and make changes (like leaving it with a neighbour) directly with the courier.
Do you offer pallet deliveries? Yes. All pallet deliveries are free of charge and usually arrive within 2–3 working days. Pallets are available for both wholesale customers and individuals who want to stock up in bulk. To arrange one, just email us at sales@globaltic.co.uk.
What if I'm not happy with my order? If your order arrives defective, damaged or incorrect, send a photo of the issue to support@globaltic.co.uk within 30 days of delivery and we'll replace it or refund you in full, including any delivery charges paid. You can also return unused items in their original packaging within 30 days of delivery — please email us with your order number before sending anything back. Full details are in our Return & Refund Policy.