Binchotan Charcoal from Kishu

IF I PLACE AN ORDER, HOW SOON WILL IT GET DELIVERED?

We dispatch all orders the next working day with DPD after we receive them. In most cases, it takes 48 hours to deliver each order. In case you are situated in distant parts of the country, it may take up to 3-4 working days.

HOW CAN I TRACK MY ORDER?

Once an order is dispatched you will get an email and a text from DPD with tracking information. It will be updated as the order status changes as well. 

RETURNS

In case you are not satisfied with the quality of the product that arrived, we will replace it. To do that, you need to send us an email at info@globaltic-ee.preview-domain.com with photos of the bag you deem unsatisfactory. If you do not want a replacement bag, we will refund fully.

DO YOU DELIVER TO ALL OF THE UK?

At the moment, we only deliver to England, Wales and Scotland. We do not accept individual orders from Northern Ireland, Isle of Man and the British Isles.

PALLET DELIVERIES

All pallet deliveries are free of charge. We deliver those within 3 working days. To learn more of how to acquire a pallet, please email us at wholesale@globalticltd.co.uk

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@globalticltd.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@globalticltd.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Payment security is a critical aspect of running an online store, as it ensures that customers' sensitive information is protected during transactions. One widely recognized standard for payment security is the Payment Card Industry Data Security Standard (PCI DSS).

Globalticltd.co.uk, an online store, has implemented PCI DSS as a means of ensuring payment security. This means that the company has implemented a set of security requirements that apply to all merchants who accept credit card payments.

PCI DSS requirements include measures such as maintaining secure networks, encrypting data, and implementing access controls. For example, Globalticltd.co.uk would need to use strong encryption when transmitting sensitive data such as credit card numbers over the internet, and ensure that only authorized individuals have access to customer data.

By using PCI DSS, Globalticltd.co.uk is able to assure its customers that their payment information is being handled securely. Additionally, the company is able to protect itself from potential financial and reputational damage that could result from a data breach or other security incident.

Overall, payment security is crucial for any online store, and PCI DSS provides a standardized framework for ensuring that customers' sensitive information is protected. Globalticltd.co.uk's use of this standard is a strong indication of its commitment to ensuring a safe and secure shopping experience for its customers.